RULES OF CONDUCT

Effective Date: February 13th, 2023.

1. INTRODUCTION

These Rules of Conduct govern both in-game behavior and certain out-of-game conduct relating to your (the "player," "user," or "end user") use of Road to Valor: Empires (hereinafter referred to as "Game") published by KRAFTON, Inc. ("Company," "we", "our," or "us"). These Rules of Conduct are aimed at regulating user behavior in a consistent manner and to address situations that may arise in the process of providing or servicing the Game. These Rules of Conduct supplement, and shall be read together with, the Terms of Service [https://roadtovalorempires.in/tos] that apply to the Game and Services (as defined in the Terms). Matters not specifically mentioned in the Rules of Conduct shall be treated in accordance with the Terms of Service and applicable laws.

2. CHANGES TO RULES OF CONDUCT

Company reserves the right to change these Rules of Conduct at any time within its sole discretion. Changes will be brought to your attention as we may determine in our sole discretion, including through the Company homepage [https://roadtovalorempires.in] at least 7 days prior to the effective date of the changes. For material changes that we regard as serious or that may be unfavorable to you, as we may determine in our sole discretion, we will notify you 30 days prior to the effective date of the changes. You are solely responsible for your failure to comply with the revised Rules of Conduct after the effective date, including for any loss incurred due to a lack of awareness of these Rules.

3. DUTIES AND RESPONSIBILITIES OF COMPANY

Company and, as applicable, its affiliates and subsidiaries will endeavor to eliminate the misconduct described in the Rules of Conduct to help ensure that the users can enjoy playing the game.
Company will not ask you for your password.
Company and, as applicable, its affiliates and subsidiaries receive feedback on all types of bugs and errors through its (or their) official customer support center and official community, and Company and, as applicable, its affiliates and subsidiaries will be committed to promptly review and correct bugs and errors.
Company and, as applicable, its affiliates and subsidiaries will not intervene or engage in activities and disputes between or among end users in relation to the Game.
Company and, as applicable, its affiliates and subsidiaries may restrict some or all of the Game or Services if Company or, as applicable, its affiliate or subsidiary determines, in its sole discretion, that unusual or unintended situations hinder enjoyment of the gameplay.
If you or a group of users does anything that interferes with or adversely affects any services provided by Company, or that violates the Rules of Conduct, Company shall, consistent with the Penalty Criteria Table For Misconduct set forth below, restrict Service usage.

4. END USER'S RESPONSIBILITIES AND RIGHTS

You are obliged to understand and comply with Company's Terms of Service and Rules of Conduct.
The Company and, as applicable, its affiliates and subsidiaries reserve all rights arising out of in-game data (characters, items, game currency (where applicable), etc.) created by you when using the Game or Services, and you have a limited License to use in-game data consistent with the Terms of Service.
If you are unfairly treated or incurred harm using the Game or Services, you have the right to appeal and correct Company through legitimate methods and procedures as provided by the "Grievance Handling and Dispute Resolution; Arbitration Agreement" within the Terms of Service (Section 11). If you have been unfairly treated or harmed by another player, you have the right to notify and ask other users to comply with Rules of Conduct.
You have an obligation to be fully informed about the information that Company officially announces, and Company shall not be responsible for any damages incurred due to lack of awareness about the announcements.
You are not allowed to generate any profit using the Game or Services without prior written approval from Company.
You may not use the information obtained through the Game – whether by copying, duplicating, modifying, translating, publishing or otherwise providing this information to others – without prior consent from Company.
You may not distribute or publish false information not officially announced by Company in any manner that is likely to cause confusion to other end users, otherwise you may be find liable for engaging in such conduct.
You should notify Company of any glitches (such as bugs, system errors, illegal programs, etc.) of the Game or Services and must not exploit or propagate such information to other users. If you discover any vulnerability, but do not disclose it to Company and forward it to another person, your use of the Game or Services may be restricted in accordance with the Rules of Conduct, and this misconduct will be regarded as intentional misconduct.
You can make inquiries, suggestions and requests related to game services through following channel(s): – Customer Support Center: empires_support@krafton.com – As a general rule, we will respond promptly to inquiries, suggestions, requests, and feedback you may provide us through the Customer Support Center. However, please be advised our response may be delayed depending on the number of inquiries we are handling at any given time.

5. POLICIES FOR MISCONDUCT

In order to provide a fair and pleasant gaming experience for all users, Company has defined policies which all users need to comply with when using our Game or Services. All users playing the Game or Services must comply with the following rules.

DO NOT USE UNAUTHORIZED PROGRAMS OR HARDWARE DEVICES

If you use unauthorized programs or hardware devices that promote unfair game play (collectively "Unauthorized Programs or Devices"), you may be subject to severe penalties, such as a permanent Game ban and restrictions on the use of the Services on your hardware devices. If you develop, advertise, trade, publish or distribute unauthorized programs or hardware, Company may take legal action against you, seek relief from judicial authorities, make an investigation in accordance with relevant laws, and impose penalties within the Game.
DO NOT MODIFY THE GAME CLIENT, SERVERS OR GAME DATA

Unauthorized changes to the Game client ("ini" file modification, etc.), servers, or data (such as packets) are actions that interfere with Game or Services and violate copyright laws. You must not engage in these actions. Included in this, you are forbidden from manipulating the Game data to change, copy, share or otherwise transmit your in-game characters or paint jobs outside the authorized channels and methods provided by the Game or Services themselves.
DO NOT EXPLOIT VULNERABILITIES IN THE GAME (BUGS AND GLITCHES)

Users exploiting errors and bugs found while playing the Game will be liable for serious penalties. We reserve the right to take action against those who take unfair advantage through official procedures, and all acquired in-game currency and items will be forfeited and removed.
DO NOT USE OFFENSIVE NICKNAMES OR REFERENCES

Use of offensive nicknames, or other references that may provoke negative imagery, are considered to violate these Rules of Conduct, and appropriate action may be taken against users who create them. The following list illustrates what can constitute an offensive nickname or reference:
- A nickname or reference that is sexually explicit or obscene;
- A nickname or reference that is made with the intention to impersonate Company or our staff;
- A nickname or reference that is discriminatory in nature;
- A nickname or reference that may infringe on the trademark or copyright of a third party;
- A nickname or reference that is sensitive or causes offense for any other reason not mentioned above;
In addition, if you change a few letters of an inappropriate nickname, or try to construct nicknames that are cleverly inappropriate by mixing other characters before and after the letters, your nickname will be changed without your consent or penalty measures will be taken.
DO NOT USE INAPPROPRIATE LANGUAGE
1. Do not use inappropriate language such as profanity, insults, or verbal abuse.
  
  Any conduct which we determine to be offensive to other users or likely to generate negative perceptions will be considered to be violating the Rules of Conduct, and will be subject to penalties. In addition, players who disrespect the dignity of customer service agents or engage in abusive behaviors such as violent language, swear words, insult, or sexual harassment that may cause the agents emotional harm may be subject to a restriction from customer service.
  - Use of profanity or offensive slang, etc.
  - Expressions or behaviors that are sexually harassing, such as obscene words or sexual descriptions
  - Belittling, mocking or criticizing specific regions, religions, races, or individuals with disabilities, etc.
  - Expressions or behaviors that are threatening or intend to cause fear
  - Causing discomfort or aversion to users by using expressions or communicating in a manner prohibited by other terms and conditions of use
2. Do not flood chats.
  
  Any conduct which we determine to be interfering with the use of the chat by posting excessive content in the chat window or repetitively posting the same content in the chat window will be subject to restrictions in the use of the system.
DO NOT ATTEMPT CASH TRANSACTIONS

Attempts to engage in cash transactions will lead to bans. This refers to acts determined to have the intent to induce cash or in-kind transactions through nicknames or custom game mode names, attempts to trade accounts or advertising account trading, cash or in-kind transactions through nicknames, and cash or in-kind transactions using potentially speculative methods or acts determined to have the intent to engage in the same violations.
DO NOT PROMOTE OR ADVERTISE

Any conduct in Game or related to the Services that we determine is intended to be promoting or advertising any contents or products of yours or a third party and that are not related to the Game or Company will be subject to penalty. This includes any act that we determine to constitute using the Game or Services for the purpose of advertising for yourself or on behalf of a third party, or a purpose other than the original purposes of the Game or Services, for your or a third party's profit, sales, advertising, or promotion.
DO NOT TEAM UP (BY FORMING TEAMS OUTSIDE WHAT IS ALLOWED BY THE SELECTED GAME MODE)

Intentional teaming up between players or other teams in ways that the Game does not presuppose in each game mode is considered an unacceptable behavior and penalties may be imposed. In the case of when you have received advantages by creating a team with a user who continuously or intentionally uses unauthorized programs or hardware devices, measures may be taken against you, as you are considered a member of an abnormal team.
DO NOT PUBLISH PERSONAL INFORMATION

Penalties may be imposed if you publish or otherwise disclose information that personally identifies another (e.g., disclosing to third parties personal information known by you of others or otherwise making it publicly available), whether through the Game or Services, which is regarded as an act that violates privacy.
DO NOT MANIPULATE MATCH RESULTS

Severe penalties may be imposed on those who manipulate the results of the game in an unfair way, such as by taking unfair advantage in exchange for cash, goods or services, or manipulating additional accounts in addition to their own account. Those who get caught may end up forfeiting their account and all acquired in-game items.
DO NOT ACCESS OR STEAL ANOTHER USER'S ACCOUNT

A user may not attempt or gain access to another user's account. Where such activity has been detected, the user may be banned from the Game or Services, or access to the user's own information and account may be restricted.
DO NOT AFK (AWAY FROM KEYBOARD OR IDLING)

Penalties may be imposed upon players who go away from keyboard ("AFK") while in a match. Being AFK can undermine the gameplay experience. Players who go AFK repeatedly to earn points or other account related progression or rewards will be penalized with all account progression and items forfeited.
DO NOT TRADE/SELL ACCOUNTS

The act of accessing accounts that are not in your possession and trading, selling or exchanging for any consideration (monetary or non-monetary) such accounts or related Game data, without Company's prior written approval, is forbidden.
DO NOT DISTURB BUSINESS OPERATIONS

Users who disclose confidential information subject to a non-disclosure agreement, spread false information, abuse the customer service platform, impersonate an employee, create and spread rumors, or conduct any other acts that disturb the Company's business operations may be permanently banned from the Game depending on the seriousness of the misconduct.
DO NOT PLAY THE GAME ABNORMALLY

If any abnormal gameplay patterns are detected (i.e., gameplay that goes against the intentions of how our Game is meant to be played), measures could be taken against the account that performed such actions in order to create a fair gameplay environment.
DO NOT EXPLOIT THE PAYMENT SERVICE OR REFUND POLICY

Penalties may be imposed on players who take financial advantage by exploiting the payment service and refund policies of Company or third-party platform providers.
OTHER UNDEFINED MISCONDUCT

Any action which is not defined in the Rules of Conduct that negatively impacts the delivery of Company's Services or negatively affects other players may be subject to warning and penalty through careful review of the circumstances.

6. PENALTY CRITERIA FOR MISCONDUCT

The forgoing Penalty Criteria Table For Misconduct is used to protect the player's enjoyment while playing the Game.
If you fail to comply with the Rules of Conduct, you may be restricted from using the Game or Services without prior notice in accordance with Penalty Criteria Table For Misconduct.
If your violation goes over the final attempt listed in the table below, a permanent ban will be applied.
If you violate any of the criteria listed in the table below and your ID is listed in rank mode, your ID may be temporarily or permanently removed from the rank.
We define exploiting bugs and glitches as an act which includes acquiring game currency and virtual items through bugs and glitches in the system.
Generally, the Company considers the Maximum Penalty Period set forth in the Penalty Criteria Table For Misconduct as the most severe penalty for the corresponding action; however, depending on the seriousness of the misconduct, the imposed penalty may become more or less severe, up to and including legal action taken against a player.
In order to maintain fair gaming environment, the Company may restrict users from running the Game if misconduct was found from a specific hardware device.

Any in-game currency, items, and other character-related data can be permanently removed from your account if they have been obtained through misconduct; and depending on the seriousness of the misconduct, the user's entire character data may be deleted.

No.	PENALTY CRITERIA FOR MISCONDUCT	MAXIMUM PENALTY PERIOD
1.1	Use, develop, advertise, trade or distribute Unauthorized Programs and Hardware Devices	Permanent Ban
1.2	Investigate the use of Unauthorized Programs and Hardware Devices	3-day Ban
2	Modification of Game Client, Servers and Game Data (packet, etc.)	Permanent Ban
3	Exploiting Bugs and Glitches	Permanent Ban
4	Use of Inappropriate Nicknames or References	30-days Ban
5	Use of Inappropriate Language	30-days Ban
6	Attempting Cash Transactions	Permanent Ban
7	Promotion or Advertising	30-day Ban
8	Teaming	Permanent Ban
9	Publishing Personal Information	Permanent Ban
10	Manipulating Match Results	Permanent Ban
11	Usage of Another User's Account / Restrict the Usage of Account (for protecting the Account)	Permanent Ban
12	AFK	Permanent Ban
13	Trading or Selling Accounts	Permanent Ban
14	Disturbing Business Operations (e.g. spreading false information, abusing the customer service platform, impersonating an employee, creating and spreading rumors or conducting any other misconduct)	Permanent Ban
15	Abnormal Gameplay	Permanent Ban
16	Exploiting Payment Service and Refund policy	Permanent Ban
17	Other Undefined Misconduct	Permanent Ban

7. RECOVERY POLICY

We are unable to recover any losses (pecuniary, non-monetary or otherwise) that arise from a player's failure to follow the Rules of Conduct, in-game notices, homepage notices, policies, game systems, etc.

8. BONUS/GIFT CODE("CODE") POLICY

Company may provide Codes to allow customers to redeem and use skins, including costume skins, weapon skins, and other in-game contents (Collectively, "Contents") either as free of charge or as paid Contents through approved affiliate companies or directly from Company. "Free Code" means Company grant customers Codes without any charge, which are used for promotional and marketing purposes. If customers obtain Codes after participating an event and/or a tournament, we still consider these Codes as Free Codes.
Company may provide Codes to allow customers to redeem and use skins, including costume skins, weapon skins, and other in-game contents either as free of charge or as paid Contents.
Customers can receive Contents after redeeming Codes on from their own personal accounts. It is strictly prohibited to sell and transfer these Codes under any circumstances.
A single Code can only be used once, and after customers use/redeem their Codes, they cannot reuse, return, or refund the Codes.
Free Codes have an expiration date of 3 months after they have been issued, and customers cannot redeem Codes if they are expired.
Paid Codes have an expiration date of 5 years after they have been issued, and customers cannot redeem Codes if the Codes are expired. However, if the Codes expire within 5 years from the issuing date, customers can ask Company to extend the validity up to 5 years from the issuing date. Customers cannot extend expiration date of Free Codes under any circumstances.
Company will not be liable for any damage incurred to the customer or to third parties if they have acquired Codes through personal sales or, trades, and end of expiration date.
Codes purchased through an approved affiliate company are subject to the terms and conditions set by the affiliate company and any Code related matters (including customer inquiries, refund requests etc.) will be handled by the affiliate company which the purchase was conducted with.

9. IN-GAME CURRENCY POLICY

Gem (hereinafter "HC") is the in-game hard currency used to purchase items serviced by the Company in the Game. When you purchase HC, you are purchasing a license to use HC to make in-game purchases. You may also receive in-game soft currency called Gold, Essence, Iron, Medal, Key, and Lock (hereinafter "SC") from certain in-game actions (e.g., achievements). These in-game currencies have no monetary value, and you do not own them. You cannot transfer HC, SC or any other in-game currency or in-game item to other users, and you cannot redeem them for any type of actual currency or fiat money.

"Paid HC" refers to HC that was purchased using real-world currency or HC that was included in a bundle product. Players can cancel their purchase in accordance with Paragraph 7 of this Section below.
"Bonus HC" refers to HC that is obtained from an event or game pass in the game and not purchased with real-world currency. Bonus HC is non-refundable and cannot be canceled.
HC top-up is available through the payment service operated by the third-party platform providers (e.g., Google Play). Users can top up HC in the units set by the Company.
Players can purchase in-game items within the amount of HC they have, and item prices will be deducted from HC immediately after making a purchase.
"Paid HC" is valid for 5 years from the day of the purchase.
"Bonus HC" is valid for three 3 months from the day of the purchase in principle, but this is subject to change at the discretion of the Company.
Canceling the purchase of Paid HC is subject to the Refund Policy of the Terms of Service. We will honor any refund awarded by the third-party platform through which the Paid HC was purchased. Payments made with Bonus HC cannot be canceled. In the case of products purchased with Paid HC, if such product has not been used then players can cancel the purchase within 14 days. Refunds are not available under any of the following circumstances:
1. If a player's account is banned in violation of the applicable laws, the Company's Terms of Service, or the Rules of Conduct.
2. If the Company's Terms of Service or Rules of Conduct or an applicable purchase condition states a particular purchase or transaction is non-refundable.
3. If HC is given as a reward for participating in an event or a prize of an event.
If a player forges, falsifies, steals or illegally obtains or uses HC, the user will be penalized.

10. Clan Policy

Definitions of terms
- "Clan" is a group in which users of the same game can exchange information and socialize based on their interest and purpose concerning a specific topic.
- "Head of clan" shall mean a person who opens, operates, and manages a clan.
- "Clan member" shall mean a person who joins the relevant clan and uses the clan service.
Since a clan is created for community activities among users within the "Game Service," the responsibility for its operation and maintenance shall lie with the users themselves.
No support is provided for any artificial replacement of clans.
Warning and closing of clans
1. Penalties against inappropriate clan names
  - These shall be in accordance with Article 6 "Penalty Criteria for Misconduct" in this Rules of Conduct.
2. Penalties against inappropriate clan activities
  
  If any of the following clan activities occur, or if the activities of the head of clan or clan members fail to comply with Article 6 "Penalty Criteria for Misconduct" of this Rules of Conduct, the use of the service may be restricted without prior notice, appropriate actions may be taken, and the relevant clan may be dismantled depending on the level of misconduct.
  - Subscription fees, etc. are charged to clan members
  - Mental or physical damages are caused by stealing or impersonating the information of another clan
  - The trademark right or copyright of a third party is violated
  - Clan management has abused the service or used unauthorized or unlawful programs
  - The clan has encouraged or aided any act of abusing the service or using unauthorized or illegal programs
Clan heads and clan members who have consistently created clans that do not comply with the above may be penalized in accordance with Article 6 "Penalty Criteria for Misconduct" of this Rules of Conduct. 5. If the head of a clan has dismantled the clan, the clan cannot be restored.